First Federal Bank of Kansas City – State Line Banking Center
Renovation of an outdated branch bank to create a customer-focused home loan closing center and retail banking outlet
Develop a design to accommodate two distinct financial operations within a modest 6,000 SF floorplate while incorporating elements of the bank’s new brand and elevating the bank’s presence along a highly traveled suburban corridor.
Recognizing the shifts occurring in retail banking, SFS worked with the bank to re-imagine their existing State Line banking center. Concepts were developed for transforming the bank from the inside out, both in terms of function and appearance.
The re-imagined State Line branch is now a beacon of financial health and well being within the community. The retail center eschews traditional banking elements such as the teller desk and vault to create a vibrant environment for those closing on home loans or simply conducting other types of financial transactions at the bank. Visitors to the bank are welcomed by a new lounge with comfortable seating, a cafe and a literal “path to ownership” dubbed Wellbeingville. Along this path are digital displays and other exhibits to enlighten visitors on a variety of financial matters. At the end of the pathway is the home loan closing area featuring a lounge and home loan closing rooms - each with a custom table and large monitor for viewing loan documents digitally rather than hard copy. This area is marked by a hand-crafted wooden logo of the bank that, at night, is illuminated - serving as a beacon for the bank and a symbol of financial independence.